University of New Haven Behavior of Waiting in Line Analysis

observe the behavior of a line.

It can be any type of line (dining hall, bank, supermarket, the SUB, etc.).

1.

Describe the service that is provided and the place

2.

Describe the type of line (one-line, multiple servers, single server, etc.)

3.

Describe your experience while waiting (how many minutes

approximately, any special events while you waited, etc.)

4.

Describe one change you would suggest and how this change may

potentially improve the waiting time.

5.

Please, do not forget to follow the homework format that’s uploaded.

 

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