• Identify issues facing the operation of hospital emergency departments,…

• Identify issues facing the operation of hospital emergency departments,

• Create a process map (or flow chart) for a NSW hospital emergency department admission

into acute care who then becomes an inpatient in the ward (refer website


• Review the relationship between process effectiveness and patient care in hospital

emergency departments,

• Discuss the application of new technology (IT, systems, etc.) in the operational practices of

hospital emergency departments,

• Describe the current and potential challenges faced by managers of hospital emergency


• Provide some recommendations for improving the operation of hospital emergency



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